Information we may collect
01
Information you choose to provide
When you contact Juniper & Fork, we may collect the information you voluntarily include in that communication. This may include your name, email address, phone number and the details of your enquiry. We use the information you provide to understand what you have asked us and to communicate with you about it. You can choose how much information to include; please provide only what is reasonably relevant to your request.
Examples may include: name, email address, phone number and enquiry details.
02
Website and device information
May include standard technical and usage information generated when you use a website, such as an IP address, browser type, device information, pages visited, referring pages and approximate information about how the site is used. This information may help us operate and secure the website, investigate technical issues, understand usability and improve the clarity or performance of our online content. It is not a promise that every listed item is collected in every visit.
03
Venue-related communications
If you write to us about dining, menus, kitchen experiences, interiors or the physical Casino Lounge, we may treat the details you send as enquiry information. Juniper & Fork remains a restaurant-first experience, and Casino Lounge references on this site concern a physical, social Brisbane venue setting only. This policy does not suggest that we collect online wagering, betting-account, deposit or gambling-participation information.
How we may use information
Respond to enquiries
We may use the details you provide to reply to restaurant, menu, dining or general contact enquiries. Where your message asks for practical follow-up, we may use the relevant information to understand the request and continue that conversation. This does not create or promise a particular booking workflow. If you would like to make contact directly, our Contact page explains the available restaurant enquiry route.
Operate and improve the website
Technical and usage information may be used to keep the website functioning, identify faults, protect the site and understand how visitors move through its pages. That may help us improve usability, accessibility, content organisation and performance over time. We do not describe this as a guarantee of any particular tracking system or profiling practice; the purpose is to support a useful, reliable restaurant website.
Provide relevant restaurant communication
Information may be used to communicate about a request you have made concerning Juniper & Fork’s restaurant experience, including dining, a restaurant menu in Brisbane, kitchen activity, interiors or a physical Casino Lounge visit. Our aim is to keep any response relevant to your request, rather than to assume broader interests or make claims about subscription, personalised advertising or promotional campaigns.
Meet legal and safety responsibilities
We may use or retain information where reasonably necessary to meet legal obligations, maintain appropriate records, resolve concerns, protect the website or respond to lawful requests. We may also use information where reasonably necessary to protect the rights, safety, security or property connected with Juniper & Fork. These purposes are applied carefully and do not imply a fixed retention schedule or a guarantee about every possible circumstance.
When information may be disclosed
Service providers supporting the website or communications
Juniper & Fork may use service providers to help operate the website or manage communications where this is reasonably necessary. If a provider assists with a relevant function, it may receive only the information needed to perform that role on our behalf or in support of that function. We do not identify particular suppliers in this policy, and the reference to service providers should not be read as a claim that any specific platform or system is always used.
Only where reasonably necessary.
Legal, safety and business protection disclosures
Information may be disclosed where required or permitted by law. It may also be disclosed where reasonably necessary to protect rights, safety, security or property, or to respond to a lawful request. We approach these circumstances with care and only to the extent reasonably connected with the relevant legal, safety or protection purpose. This statement does not create a broad right to share information for unrelated reasons.
Overseas handling
Service providers used to support website or communication functions may, if that occurs, handle personal information outside Australia. We do not identify countries, server locations or transfer arrangements in this policy because those details have not been supplied. Where overseas handling is relevant, Juniper & Fork will take reasonable steps to handle personal information consistently with this policy where applicable. No statement here should be understood as an absolute security or jurisdictional guarantee.
Website technologies and security
Links to other websites
Our website may contain links that take you to websites not operated by Juniper & Fork. Those external destinations are governed by their own privacy practices. Before providing personal information to another website, we encourage you to review its privacy information. This note does not suggest that a particular external partnership or destination is currently available on every page.
Information security
We may take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The measures appropriate to a situation may depend on the nature of the information and the way it is communicated or held. Even with reasonable care, no online transmission or storage method can be guaranteed completely secure. We encourage visitors to consider what is necessary before sending personal information through an online enquiry.
Your privacy choices and requests
Retention
Keeping information
Personal information may be kept for as long as reasonably necessary for the purpose for which it was collected, operational needs, dispute resolution, record keeping or legal obligations. When information is no longer required, it may be deleted or de-identified where appropriate. We do not set a single fixed retention period in this policy because the relevant purpose and circumstances may differ.
Request access or correction
You may ask to access personal information we hold about you, or request correction of information that you believe is inaccurate, incomplete or out of date. Please send your request to [email protected] and describe the information or correction you are seeking. We may need reasonable information to verify the request or process it appropriately. We do not promise a particular response timeframe in this policy.
Make a privacy complaint
If you have a privacy concern or complaint, you may contact us at [email protected] or call +61 7 3128 6457. Please include enough detail for us to understand the concern, while avoiding unnecessary sensitive information. Juniper & Fork will consider the matter and respond as appropriate to the circumstances. This policy does not set a complaint deadline or external escalation arrangement.
Updating this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the information we provide to visitors. The current version will show its effective date at the top of this page. The effective date for this version is 3 September 2026. Revisiting this page is the clearest way to see the current policy text.
Contact us about privacy
For questions, requests or concerns about this Privacy Policy, email is the primary written contact route. You may also use the phone number below or refer to the Brisbane location detail when identifying your enquiry. The address is provided as a geographic reference only and does not state or imply tenancy or association with another business at that property.
- [email protected]
- Phone
- +61 7 3128 6457
- Brisbane reference
- 215 Adelaide Street, Brisbane QLD 4000, Australia